Your purchase will appear on your PayPal Account or your Card as “Payment To IMEI-Index”.
The following are the Terms and Conditions relating to all orders placed with IMEI-Index.com. Upon ordering from any website operated by or cooperating with IMEI-Index.com you confirm your agreement to these Terms and Conditions.
1. DESCRIPTION OF SERVICE
1.1 We offer SIM-Lock, Network, Blacklist, Replacement, Find my iPhone, iCloud Lock, Hardware and General lookup services only for iPhones. A detailed IMEI Check Report is being sent to our customers e-mail with the requested information.
1.2 Our services start after the verification of the payment.
2.1 Due to the nature of our services, it is not possible for customers to cancel the service once the payment has been received/verified.
3. LEGALITY OF SERVICE
3.1 All of the services offered on this website are entirely legal in Europe and North America. If you are ordering from outside of these two continents, please check your local jurisdiction before ordering.
4.1 It is assumed that the customer has read the information on the website and they were accepted.
5. CUSTOMER RESPONSIBILITY
5.1 It is the customers responsibility to check the compatibility of their handset with our services (Example: Request an IMEI Check for a NON-Apple Smartphone).
5.2 It is the customers responsibility to provide their correct IMEI Number of their iPhone.
5.3 It is the customers responsibility to choose the correct IMEI Check options we provide
6. SERVICE DELIVERY TIMES
6.1 All prices and delivery times are as quoted.
6.2 These delivery times are variable and can decrease as well as increase without notice. This is not caused by us, but from Apple’s GSX servers (during maintenance).
7. 100% MONEY BACK GUARANTEE
All of the products on our websites are covered by our 100% Money Back Guarantee. We provide such a guarantee to give honest customers the reassurance that the product they are ordering will be delivered in good faith and will be fit for purpose. In order to protect the legitimacy of this guarantee for all parties concerned, the guarantee itself is subject to the following terms:
7.1 Guarantee does not apply when the customer provides a wrong IMEI number.
7.2 Guarantee does not apply when the customer requests an IMEI Check for a NON-Apple Smartphone.
7.3 Guarantee does not apply when our response time is not within our timeframe, due to Apple’s GSX servers downtime (During the Weekend).
8. PRIVACY STATEMENT
8.1 We will always endeavor to take reasonable care to ensure that all of your personal details provided to us are stored securely using standard industry practices.
8.2 Your personal details will only ever be kept for the purposes of processing your order(s).
8.3 We will never pass any of your details on to a 3rd party without your prior consent.
8.4 We do not store customer payment card details, these are passed directly to our payment provider(s) for the purposes of payment only.
8.5 You can ask for your details to be completely removed from our database at anytime.
9. FRAUD and DECEPTION
9.1 We will not tolerate any attempts to obtain our services by fraudulent means. We report all such attempts to defraud our company to the relevant credit reference agencies and authorities.
9.2 To combat fraud, we are obliged to log the IP addresses of customer computers at each and every stage of the buying and delivery process.
9.3 Any attempts to defraud our company are passed on to our dedicated Debt Collection and Fraud Department. We already work closely with PayPal, Nochex, Dalpay, Google, Internet Service Providers. Law Courts and a variety of Global Debt Recovery agents worldwide to successfully prove that our services have been digitally delivered in cases of fraud or mis-claims of ‘non-receipt’. We are able to successfully recover monies in cases where payment has been reversed or charged back.
9.4 In cases where we feel confident that a customer is attempting to defraud our company, in addition to recovering funds we will also forward an invoice for a demand for payment including a £100 administration fee which will be applied to the invoice. Customer will be allowed a 30 day grace period within which to pay the invoice after which time, a further administration fee of £50 EUR per month will be levied against the debt and interest (charged at 8% per annum / 0.6% per month) will be applied to the full upstanding amount. If the invoice remains unpaid after 90 days, we will seek recovery via the law courts and our debt collection agents.
9.5 In case of any chargeback, the associated IMEI will be blacklisted in the iTunes database, preventing it from working on all networks worldwide. This is PERMANENT.
9.6 Defamation of our website on the internet, including but not limited to Review Websites, Blogs, will incur a £3,000.00 defamation charge. This will be applied to your credit file if not paid in full within 30 days. If the offending material is removed, this charge will be annulled.
10. TERMINATION OF ORDERS
10.1 We reserve the right to terminate the order of any customer who demonstrates any form of verbal abuse or aggression towards any member of our staff either verbally or in writing. All communication will be terminated with such customers and all correspondence forwarded to our legal department. Any such customer would also forfeit their right to a refund in this instance.
11. AFFILIATE-SPECIFIC TERMS
11.1 By becoming an affiliate of IMEI-Index.com you also agree to not promote other iPhone IMEI Check services (SIM-Lock, Blacklist, Network Identification, Find My iPhone, Replacement, iCloud and Hardware).
11.2 Payments are made every week to a PayPal account of your choosing.
ALL PURCHASES ARE SUBJECT TO THE ABOVE TERMS & CONDITIONS AND ARE ALSO IN FULL ACCORDANCE WITH CONSUMER LAW.